SINA NATURAL HEALTH STORE
Sina Loyalty Program
Earn points on eligible online orders and qualifying in-store purchases linked to your store account. Save them for a future product purchase.
How you earn
For each whole dollar of eligible product value after discounts, before tax, shipping and other fees.
Eligible in-store purchases recorded against your store account earn 1.5 points per whole CAD $1. Fractional totals are rounded down to a whole point.
A registered customer receives this once after their first qualifying paid order.
Earn these after a friend registers through your account referral link and completes a first paid order.
Fixed rewards at checkout
Choose one available tier at checkout, or keep your points for next time. You cannot redeem an in-between amount, combine tiers in one order, redeem more than the eligible purchase amount, or exchange points for cash.
Important exclusions & adjustments
- Taxes, shipping charges and other fees do not earn points.
- Prescription items are excluded from earning and redemption.
- Fully refunded or cancelled orders do not keep purchase points; awarded points and first-order bonuses are reversed as applicable. Partial refunds may require our team to adjust the related points manually.
- Points are a discount toward a new eligible product purchase, not cash back, a cash balance or a transferable payment method.
- In-store purchases qualify only when recorded against the customer’s store account. Transactions in a separate POS system are not yet automatically linked to this program.
Two-year inactivity period
An unused positive balance expires after two consecutive years without points activity on the store account. Earning or redeeming points restarts that period. Existing balances receive a fresh two-year period when this policy is first activated; no balance is expired retroactively on launch.
Questions about your balance or an adjustment? Contact our team with your order number. Please do not include medical details in a public message.